November 22, 2024

Bristol Rovers release statement after ticketing issues for…

Bristol Rovers are investigating “a glitch” in their third-party ticketing system Ticketmaster after a number of season ticket holders were left disappointed that they missed out on a ticket for the Gas’ FA Cup third round replay with Norwich City despite having priority for such matches.

The football club rightly received plenty of praise on social media on Monday evening when announcing fair, affordable ticket prices for the cup tie which has been scheduled for Wednesday January 17. According to the official club website, tickets were due to go on sale from 7pm on Monday 8th January.

The website also stated that season ticket holders would have their seats reserved until 7pm on Wednesday when any unclaimed seats will be released. However, the issue that many season ticket holders at the Mem ran into either on Monday evening or Tuesday morning was that when they went to log on to purchase tickets, their seats were already sold before eventually it appeared online as though the fixture itself had completely sold out.

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Since the tickets went on sale, there has been extra interest in the replay following the fourth round draw which will see the victorious side travel to Anfield to face Premier League giants Liverpool at the end of January. The Gas haven’t reached the fourth round of the FA Cup since 2008 and last went to Anfield in 1992.

 

Some season ticket holders were able to pick up tickets, mainly those who acted early on Monday evening. However, there were also fans who took to social media to claim that they had been able to buy tickets in bulk with some stating they were able to purchase up as many as 10.

One season ticket holder told Bristol Live prior to the statement that they were told by ticketing staff at the Mem on Tuesday that an issue with provider Ticketmaster had seen all seats and terrace spots put up for sale. They had been unable to purchase a ticket in their usual place online because all spaces had been allocated or sold. Another revealed that out of their usual match going group of six, only two were able to purchase tickets in the West Enclosure via general sale.

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A third season ticket holder, who has been a supporter for over 50 years, explained that they had run into a similar issue where when they logged on, their place had already been sold. A fourth who also missed out claimed that after enquiring about the same issue over the phone, they were told that tickets had sold out.

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